Clausen House – Oakland, CA
PURPOSE: Provide assistance to the Director in ensuring delivery of high-quality service to consumers, monitoring program budget, and a strong commitment to the agency’s risk management. Primary functions will be quality assurance, program stability, and progressive program growth in addition to the implementation of service systems/methods that incorporate consumers’ right to choice, dignity, respect, full inclusion, and autonomy.
- Assist with the recruiting, hiring, supervision, scheduling, orientation, training, evaluation, and discipline of Community Support Facilitators, Personal Attendants, In-Home Support (IHSS), Chore Providers, and other direct care staff as needed and/or requested by the Director.
- Orient, assist, and supervise Community Support Facilitators, Personal Care Attendants, and oversight of IHSS workers and other direct support staff in the development and implementation of consumer service plans, goals, objectives, and support techniques to ensure Active Habilitation.
- Supervise staff compliance with schedules, paperwork, documentation, (timekeeping records, IDNs, mileage, incident/program notes, service hours, etc.), and other data collections as needed/required as part of quality assurance, assessment, and control.
- Help identify, locate and monitor the development of program, community, and generic resources such as doctors, therapists, social service agencies, etc.; make referrals/recommendations as appropriate.
- Endure that the maintenance of consumers’ financial, medical, service records, and other information are completed, updated/current, and in compliance as required by the agency, Title 17, and RCEB.
- Provide quality assurance and assessment of consumer living conditions and ongoing needs through unannounced home visits, tracking and measuring reports, and quality assurance checks to ensure employees are delivering quality service/support.
- Assist with the identifying training needs of both consumers and staff. Participate in required/mandatory in-service training, workshops, seminars, and conferences.
- Demonstrate competency in documenting and reporting consumer, program, and staff-related issues to the Program Director. Complete all paperwork in a timely/professional manner such as performance evaluations/disciplinary action, weekly staff schedules, timesheets, incident/progress reports, quality assurance reports, etc.
- Handle confidentiality with accountability.
- Keep the Director apprised of all situations both beneficial and detrimental to the staff, agency, and consumers’ health/safety. Communicate with the Program Director and give suggestions for overall improvement as needed.
- Write and assist in the development of Individual Service Plans in the coordination of Person-Centered Planning meetings. Attend annual IPP/ISP reviews, quarterlies, and other IDT meetings as required/requested. Submit required documentation (ISP” S) to Case Managers/RCEB for the authorization/re-authorization of services within established timeframes, in order to maintain Purchase of Services (P.O.S.) standards. Ensure quarterly reports are completed and clearly identify consumers’ service needs, progress, and/or regression.
- Assist with consumer intake and assessment, including maintaining/increasing consumer census as needed and/or requested by the Director.
- Carry 24-hour emergency pager and respond to calls as required. Provide staff coverage when necessary due to illness, vacation, emergency, etc. by acting as a substitute in the absence of direct care support.
- Act as a liaison and collaborate with Case Managers, medical professionals, family members, and outside agencies as needed/requested. Collaborate/facilitate with the Program Director in meetings and gathers for the purpose of problem-solving with and/or for the consumer.
- Demonstrate the ability to problem solve, and address consumer/staff issues and concerns as needed. Adhere to the agency’s personal policies and interdepartmental procedures.
- Assume responsibility for Supported Living Services in the absence of the Program Director when requested and seek the support of the Executive Director in this case as needed and/or available.
- Perform other duties and responsibilities as requested by the Program Director.
- Bachelors Degree (B.A.) in psychology, special education, counseling, sociology, or related field. Minimum two years of relevant experience providing direct services to adults with developmental disabilities, in a supervisory capacity.
- Possession of a valid California driver’s license, car insurance, vehicle in operating condition, and willingness to transport people we serve. Ability to drive walk for at least one hour; lift at least ten pounds; assist adults in activities of daily living who are nonambulatory
- Willingness to work a flexible schedule.
- Critical Thinker with good problem-solving skills.
- Ability to utilize Windows-based software applications.
- Effectively coordinate services for adults with developmental disabilities to ensure a high quality of care and support in order for them to successfully maintain their independent living.
- Endurance – Moving About: Frequently (1/3 to 2/3 of the time) Move from location to location, up to .5 miles or more at a time. Ability to drive walk for at least one hour; lift at least ten pounds; assist adults in activities of daily living who are nonambulatory
- Specific Examples Include, but are not limited to Moves about the facility site to monitor the consumers and inspect the facility/ Moves between the residential facility and other locations where applicable to accompany consumers with their daily chores/activities.
- Endurance-Overall Strength: Some sedentary work. Bending, lifting, and squatting, with objects weighing up to 40 lbs. Must be able to handle consumers with physical impairment problems. Exerts force and or lifts or carries objects weighing up to 40 pounds occasionally.
- Climbing: Periodic – Does not occur every shift, ascend and descend stairs to make rounds of the building. A driveway incline is an uneven surface frequently used to access required work areas.
- Location: Inside/Outside – Work is predominately inside and generally provides protection from weather conditions and temperature changes. Outdoors accompanying consumers to assist with daily chores/activities.
- Stairs/Steps: Periodic – Does not occur on every shift. Ascend and descend stairs, steps, or similar uneven surfaces to access any required work area or other areas related to functioning in the workplace.
About Clausen House:
Founded in 1967, Clausen House is a registered charitable 501(c)(3) institution that provides housing, wellness programs, and advocacy for developmentally disabled adults in Oakland and the surrounding East Bay area. Our clients are adults challenged by autism, cerebral palsy, Down syndrome, and other intellectually and developmentally disabling conditions.
We currently support 200 adults with developmental disabilities, and indirect support to their families in Oakland and throughout Alameda County. We deliver a life-enhancing array of services that enables our clients to live, work, socialize, and thrive to their fullest potential. Our dedicated staff of over 60 professionals delivers services that include housing, independent and supported living, supported employment, adult education, and social recreation.
How to Apply
Clausen House has basic requirements for hiring employees Use this form for initial screening. We will contact you after the initial screening is done.